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iDigital is not responsible for any loss, corruption, or breach of the data on the customer product during service; loss of data may occur as a result of their service, it is the customer responsibility to make a backup copy of their data before bringing the product to iDigital for service.
iDigital may use parts or products that are new or equivalent to new *Refurbished in reliability and performance.
When a repair ticket is initiated, we start working on it immediately, If the customer decides not to proceed with the repairs after diagnosis, they will be charged labor fees for that diagnosis as set by the technician. Our Labor fees start at a $50 rate.
Repairs include a 90 day warranty. The warranty is restricted to defects in workmanship and parts for the life of the specific device repaired. This warranty will be void if the item is damaged by water, physically damaged (e.g. scratched or dropped), or suffers failure due to using non-authentic accessories. Our limited warranty applies only to services provided by iDigital, and it is non-transferable.
iDigital cannot be held responsible for any pre-existing damage to any item provided for repair, including any issues caused by improper use of the device, such as Jailbreaking or rooting. This also includes our limited warranty for repaired items as damage caused by misuse voids that warranty with immediate effect. If we suspect that any damage caused was the result of any drops, fall, slip, or other unintended use, it will not be covered under our warranty.
Customer should remove and accessories prior to sending their device in for repairs. iDigital cannot be held
liable for any damage that can occur to external device accessories that can break while in services such as
case, screen
protector,
and any other accessory. iDigital cannot be held liable for damage or loss of the SIM card, SD card, connected
USB and/or the data it contains. It is the customer's responsibility to keep these outsides of the serviced
device.
If iDigital received any gaming console that does not turn on, no image or turns on and produces beeping sounds
and it lead to iDigital not being able to test the functionality of the console. iDigital will not be held
liable if the gaming
console did not read disk, eject disk, communicate with the controller or did not update or read the hard drive,
overheated, beeping sounds, or glitching image after 10 minutes of playing. iDigital can not be held liable for
any disk, memory
card that is in the console while doing the repair. iDigital can not be held liable if any data loss. Every case
is different and every case will be evaluated according to the presence issue. For any device that is not
booting and we replace
the hard drive, we do not replace the thermal paste and it will be an additional service if the customer wants
to do so. If after replacing the hard drive the console is overheating, iDigital will not be held liable for
this issue. iDigital
can not be held liable for Nintendo right-left controllers, reading the sd card, volume issues or wifi issues if
we can not test the Nintendo in advance. iDigital can not be held liable for over heated gaming consoles caused
by dust, dirt,
build up oil or roaches and the customer is advised to vacuum their device before bringing it for repair
Our limited warranty excludes cracked, damaged, or broken screens. iDigital cannot be held accountable for any problems that result from user error, nor are we responsible in any way for issues with a device that has been dropped or subject to other unintended use after the repair has been completed.
If during the repair process, we damage a customer’s device, we will endeavor to repair the damage at our own cost. This can extend the repair schedule and we ask that 10 business days are allowed to obtain parts and repair the device. If we are unable to repair a device damaged by us, we will replace the device with a new/used/refurbished model of the same type and capacity within 30 business days. If a replacement is not required, the original repair cost will still apply.
iDigital will hold the customer’s device for up to 30 days after the repair is completed. The customer will be notified through an email, text message, or a phone call once the device is ready for pick-up and payment of the repair shall be paid fully. After that period, the customer shall transfer the ownership of the device and the content inside for payment of the service rendered. iDigital has the right to add daily storage fees of $20 after the 30 day period.
Should iDigital have to file a lawsuit, the customer shall be responsible for all court costs, all interest of 1% of the principal balance owned a month until it's collected, and all reasonable attorney’s fees.
There will be no compensation offered or given for the device, nor for any deposit or other payment made before the repair was undertaken. iDigital reserves the right to hold any device until payment in full is received for parts and labor associated with the repair. No inscription or engraving will be issued or refunded if we must replace the item.
For Water Damage, LOGIC BOARDS repair we will warranty the device up to 6 months AND EACH CASE various. For Logic Board Repair we will provide up to 6 months warranty on what we repaired ONLY. Warranty for battery and charging port or any plug and play ports is up to 90 days.
iDigital Parts ordering and shipping. When we order any parts from any vendor we use UPS, FEDEX, USPS, DHL. By using a third-party carrier even on overnight shipping, we will not be able to guarantee the delivery. Furthermore, we hold any liability over shipping delays and the client cannot ask for a shipping cost refund or part refund until we contact the shipper to request our refund.
Any tool or parts ordered for the data recovery or any repair case will not be refunded. If the customer decides to stop the data recovery at any time, the client will be liable to pay the cost of the parts, tools, and any additional labor fees that will concur.
Since we use sensitive devices and tools that are not available to the public, we are not permitted to provide their names, in addition to the cost of the tools and any invoices of any kind. We are only permitted to provide this information in Digital Forensics Investigation cases that are assigned to Federal court cases. For Data recovery cases the customer will be provided with another form to be signed with more information on the specific device to be serviced. The second form will have the price and both these policies will be considered as one
If the client is not happy with our customer service or the quality of work we provided after submitting the case and receiving the service, we ask that they please let us know before attempting to leave us a negative review. We aim to fully satisfy our clients by providing the highest quality of work.
We take fraud seriously and any attempt to commit fraud against iDigital will be reported to law enforcement immediately and we will seek legal recompense through the courts. Fraudulent clients who receive service and dispute the charge will be put on a list of fraudulent clients, the audio and video interaction will be posted on social media so other business owners are aware of them. Google and Yelp will have a copy of the documents to void their fake negative reviews. We will not tolerate fraudulent interactions and we take legal action for damaging our reputation and destroying our brand.
iDigital policies are continuously being developed and modified to better assist our clients. Please follow our website for the newest policies or ask one of our representatives
By submitting your device for repair with iDigital, either through verbal agreement or a written one, you are acknowledging and agreeing to these terms and conditions in full.
iDigital is committed to protecting the privacy of our users. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to safeguard your information.
Personal Information: When you visit our website or interact with our services, we may collect personal information such as your name, email address, phone number, and billing information.
Usage Information: We may collect non-personal information about your interactions with our website, including your IP address, browser type, pages visited, and time spent on our site.
Cookies: We may use cookies and similar tracking technologies to enhance your browsing experience and analyze usage patterns.
Provide Services: We use your personal information to fulfill your requests, process transactions, and provide customer support.
Improve Services: We may analyze usage data to improve our website, products, and services.
Marketing: With your consent, we may send promotional emails about our products, services, and special offers.
Legal Compliance: We may use your information to comply with legal obligations or respond to law enforcement requests.
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. We may disclose your information in response to a legal request or to protect the rights, property, or safety of our company, users, or others.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
You have the right to access, update, or delete your personal information by contacting us. You may opt out of receiving promotional emails by following the instructions in the email or contacting us directly.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
If you have any questions about this Privacy Policy or our practices, please contact us at:
This Privacy Policy was last updated on January 15, 2024.
Welcome to iDigital. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.
By accessing our website or using our services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
iDigital provides electronic device repair services, including but not limited to:
Our repair services are subject to the following limitations:
iDigital's liability is limited to the cost of the repair service provided. We are not liable for:
All content on this website, including text, graphics, logos, and software, is the property of iDigital and is protected by copyright laws.
You may not use our services for:
Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your information.
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date.
We may terminate or suspend your access to our services immediately, without prior notice, for any reason whatsoever.
These Terms are governed by the laws of Louisiana, United States.
For questions about these Terms, contact us at:
These Terms and Conditions were last updated on January 15, 2024.
This End User License Agreement ("Agreement") is a legal agreement between you and iDigital for the use of our software, applications, and digital services.
Subject to the terms of this Agreement, iDigital grants you a limited, non-exclusive, non-transferable license to use our software and services for personal or business purposes.
You may:
You may not:
All rights, title, and interest in the software remain with iDigital. This Agreement does not grant you ownership of the software.
iDigital may provide updates, patches, or modifications to the software. Continued use of the software constitutes acceptance of such updates.
Your use of the software is subject to our Privacy Policy. We may collect and use data as described in our Privacy Policy.
This license terminates automatically if you fail to comply with any term of this Agreement. Upon termination, you must cease all use of the software.
The software is provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose.
In no event shall iDigital be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of this software.
This Agreement is governed by the laws of Louisiana, United States.
For questions about this EULA, contact us at:
This EULA was last updated on January 15, 2024.
At iDigital, we stand behind our repair services. This Return Policy outlines our procedures for service returns and refunds.
For return requests or questions:
This Return Policy was last updated on January 15, 2024.
This Disclaimer outlines the limitations and risks associated with our repair services.
For questions about this disclaimer:
This Disclaimer was last updated on January 15, 2024.
This Shipping Policy outlines our procedures for shipping devices to and from our repair facility.
We offer several shipping options:
For shipping questions or concerns:
This Shipping Policy was last updated on January 15, 2024.
This Acceptable Use Policy ("Policy") governs the use of iDigital's services, website, and facilities.
You may use our services for:
For questions about this policy:
This Acceptable Use Policy was last updated on January 15, 2024.
